Cancellations, returns and refunds

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Postage to UK addresses:
Smaller items are sent as "Large Letter" - larger ones as "Packet"

1st class  - £1.00 / £2.70
Signed for - £1.85 / £3.65

Overcharges for postage will be refunded (this may occur with multiple purchases of larger items, e.g. straight needles).


Paypal accept payment by any debit or credit card - a Paypal account is not needed

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